Last Updated: August 7, 2025
At Line Cutterz, we pride ourselves on fast, reliable shipping and exceptional customer service. This Shipping Policy outlines how we process, ship, and handle orders both domestically and internationally.
1. Shipping Locations
We ship orders both within the United States and internationally. Availability of shipping to certain countries or regions may vary based on carrier restrictions, customs regulations, or other factors. If we are unable to ship to your location, we will contact you promptly to arrange alternatives or issue a refund.
2. Processing Time
Orders are typically processed and shipped the same or next business day, depending on the time of purchase. Some carriers do not pick up on weekends.
Processing times may be longer during peak seasons, promotional periods, or due to unforeseen circumstances.
3. Shipping Methods and Carriers
Primary Carriers: USPS (small parcels), UPS and FedEx (larger parcels), DHL (international or special cases).
Standard Service: USPS Ground Advantage for most orders.
Expedited Service: Available by request — please email info@linecutterz.com or call 512-900-0137 before placing your order.
4. Shipping Rates and Free Shipping
Free shipping is available for U.S. orders of $20 and over (before tax).
Some oversized or specialty items — such as fishing rods, kayaks, nets, gaffs, flounder gigs, flounder lights, and batteries — may incur an additional shipping surcharge due to increased handling and carrier costs.
Shipping rates for other items are calculated at checkout based on size, weight, and destination.
5. Order Tracking
All orders include tracking information. Tracking details will be provided by email once your order has shipped.
6. Shipping Delays and Lost Packages
Shipping times provided by carriers are estimates and may be affected by weather, customs processing, or other factors outside our control.
If your order is delayed, please contact us at info@linecutterz.com or 512-900-0137 and we will assist in resolving the issue.
Lost or stolen packages are reviewed on a case-by-case basis. Please contact us immediately so we can work toward a resolution.
7. Damaged Items
If your order arrives damaged, please notify us immediately so we can assist you.
We will evaluate damage claims case by case and may request photos to expedite the process.
8. Local Pickup / In-Store Pickup
We offer free in-store pickup at our headquarters:
Line Cutterz
110 S 17th St
West Columbia, TX 77486
Customers selecting this option will be notified when their order is ready for pickup.
9. International Orders
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Customs processing times may vary and are outside of our control.
10. Questions
For any questions regarding shipping, please contact:
📧 info@linecutterz.com
📞 512-900-0137
